Bilingual Customer Service Associate

Location: Remote from Anywhere ( UK Hours) Full-time, Permanent The Role Are you a fluent German and English speaker with a passion for high-level customer engagement? We are recruiting for a pivotal role supporting a global leader in the financial services sector. As a Bilingual Customer Success Specialist, you will be the professional face of a major banking brand, providing premium support to corporate cardholders across Europe. This is not a typical call-center environment; it is a fast-paced, sophisticated role requiring emotional intelligence, financial literacy, and a "single window" approach to problem-solving. Key Responsibilities Corporate Liaison: Act as the primary point of contact for European corporate cardholders, managing enquiries via phone and email with precision and speed. Bilingual Bridge: Expertly translate and communicate complex financial enquiries between English and German to ensure seamless service delivery. Issue Ownership: Take full accountability for cardholder queries, acting as a point of escalation and liaising with back-office teams to provide first-class resolutions. Knowledge Excellence: Maintain an expert-level understanding of banking products, corporate card services, and internal financial systems. Data Integrity: Accurately log all client interactions in accordance with strict financial regulatory procedures and internal policies. What You'll Need to Succeed Language Mastery: Absolute fluency in German and English (written, spoken, and listening) is essential. Industry Experience: A background in Customer Service is required, with a strong preference for candidates coming from Financial Services or Fintech. Technical Proficiency: Highly comfortable with MS Office (Word, Excel) and navigating complex CRM/internal database systems. Pressure Management: The ability to multitask and meet strict deadlines in a high-stakes, professional environment. Soft Skills: Exceptional interpersonal skills, a detail-oriented mindset, and the proactive ability to solve problems before they escalate. Why This Opportunity? Global Exposure: Work with high-profile corporate clients across the DACH region and broader Europe. Professional Growth: Deepen your expertise in the financial services and corporate banking sector. Competitive Package: Enjoy a salary that reflects your specialized bilingual skills and experience level. How to Apply:Please submit your CV in English. Successful candidates will be invited to a language assessment and a preliminary interview with our sourcing team. Originally posted on Himalayas