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Customer Support Specialist
Last checked 1 hr ago on Himalayas.
Salary not listed.
Apply on Himalayas → View original listing on Himalayas
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This job was first published on Himalayas. Check the original posting to confirm you're eligible from South Africa.
Our client installs and maintains EV charging stations for commercial properties. Beyond installation, ongoing monitoring, troubleshooting, and coordination are key to keeping chargers running smoothly.
Role Overview:
We are seeking a Customer Support Specialist to join our team. No prior EV charger experience is needed — full training will be provided. This role requires a tech-savvy, proactive individual who can learn quickly, communicate effectively, and help keep our EV infrastructure operational.
Full-time, 40 Hours/Week
Fully remote, work from home
Salary: ZAR 17,000-20,000/month, commensurate with skills and experience
Availability to work during EST business hours.
Responsibilities:
Monitor EV charger statuses and identify any issues.
Communicate with property owners and drivers to assist with troubleshooting.
Coordinate with maintenance teams for on-site support.
Document issues and resolutions in the system.
Escalate complex technical problems when necessary.
Requirements
3+ years of experience as a Customer Service Specialist or Technical Support Specialist
Tech-savvy with strong problem-solving skills
Excellent communication skills
Ability to multitask and manage active issues efficiently
Customer service or technical support experience in IT or related field preferred
Training Provided:
EV charger systems and operations
Basic troubleshooting and issue resolution
Coordination procedures with maintenance and property teams
Originally posted on Himalayas
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