Fast Team / Level 1 IT Tech Support

Job Title: IT Support Level 1 (MSP) Remote, within South Africa Full time, US working hours (3pm-11pm/4pm-12am SAST) Independent Contractor Overview: We are seeking a proactive and customer-focused Level 1 IT Support Technician with a minimum of 2 years of hands-on experience. The ideal candidate will be the first point of contact for technical support, responsible for resolving hardware, software, and network issues and escalating complex problems as needed. Key Responsibilities: Provide first-line support for end-user technical issues via phone, email, or ticketing system Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment Assist with user account management, including password resets and access permissions Install, configure, and update software and operating systems Document issues, resolutions, and maintain accurate support records Escalate unresolved issues to higher-level support teams in a timely manner Requirements: Minimum 2 years of experience in an IT support or helpdesk environment (MSP) Strong knowledge of Windows OS, Microsoft 365, and basic networking Excellent communication and problem-solving skills Ability to manage multiple tasks and prioritize effectively Customer service mindset with a positive, can-do attitude Originally posted on Himalayas